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I have an issue with my orderUpdated an hour ago
Whether you've received the wrong item or something hasn't arrived in quite the condition it should, we're here to help put things right...
What should I do if I've received an incorrect or faulty item?
First things first, don't worry! If something isn't quite right with your order, please get in touch with our Customer Service team as soon as possible.
To help us look into things quickly, please include:
Your order number.
A brief description of the issue.
Clear pictures showing the incorrect item or any fault or damage.
The more information you can share, the quicker we can investigate and help find the best solution.
How long do I have to report an issue?
We ask that any concerns relating to your delivery are raised within an appropriate timeframe from the date your order was delivered.
This helps us investigate the issue while the details are still fresh and work towards getting things sorted for you as quickly as possible.
If you've spotted something wrong, please don't leave it too long before letting us know!
Can I arrange a return myself?
Absolutely! You can use our Returns Portal to organise a return for either a refund or an exchange.
If your order was placed to an international address outside of the UK, US, Canada, Australia or Europe, please contact Customer Service for assistance.
If you'd prefer a little extra help, our Customer Service team will be happy to guide you through the process.
Do I have to pay to return an incorrect or faulty item?
Nope! If you've received an incorrect or faulty item, we'll cover the cost of returning it.
All we ask is that you get in touch with our team or submit your return request through our Returns Portal first. Our team will review the details of your concern before issuing a prepaid return label.
Once everything has been reviewed and approved, we'll provide the relevant return instructions and label.
Our goal is to make things right and get you back to enjoying your order as soon as possible!
Still need a hand?
We're always happy to help! If something isn't quite right with your order, just reach out to our Customer Service team and we'll do our best to get things sorted.