I've received a faulty item, what do I do?Updated a month ago

If you’ve received a faulty item, please email our team at [email protected]. Please include images of the fault, your order number and any relevant information to help us resolve your query as soon as possible.

If you purchased your Damson Madder item from one of our retail partners, please reach out to the retailer you purchased from, who will be best placed to help with any faulty-item concerns. We’re sorry we can’t assist directly with these purchases, and thank you for your understanding.