damsonmadder

If you&#x2019;ve received a faulty item, please email our team at <a href="mailto:info@damsonmadder.com" style=" text-decoration: underline;" id="isPasted">info@damsonmadder.com</a>. Please include images of the fault, your order number and any relevant information to help us resolve your query as soon as possible.

If you’ve received a faulty item, please email our team at info@damsonmadder.com. Please include images of the fault, your order number and any relevant information to help us resolve your query as soon as possible.

I've received a faulty item, what do I do?

Ordering & Delivery

Shipping & Delivery Policy

How do I get 10% off my first order?

I've signed up for the newsletter but I haven't received my discount code?

How do I get free shipping?

Does Damson Madder cover duties & taxes in my order?

When will I receive my tracking number?

How do I cancel or make changes to my order?

I've ordered to the wrong address! What do I do?

How long will my order take to arrive?

My order hasn't arrived, what do I do?

My order has been marked as delivered but I haven't received it - what do I do?

What should I do if I receive the wrong item?

Shipping with InPost

Returning with InPost

What is your returns policy?

How can I make a return?

How do I exchange an item?

Why haven't I received my returns note?

How long does it take to return an item?

Where is my refund?

Can I return more than one item in the same parcel?

Returns

Do you offer a tailoring and repair service?

Our Tailoring Service

How should I care for my garment?

Where are your products designed and made?

Garment Care & Information

How do pre-orders work?

Pre-Order Information

How do I contact your customer care team?

I've emailed a few times but heard nothing back?

Contact

I've received a faulty item, what do I do?Updated 2 months ago