Create a Return

damsonmadder

If you have not received your order, please check the courier tracking for any additional information on where your delivery may have been securely left. Check any usual designated safe place and ask any nearby neighbours. Please notify us within 7 days of your tracking being marked as delivered of any concerns, otherwise you might not be liable for full compensation. You can get in touch with our Customer Care team for assistance. You can email us at <a href="mailto:info@damsonmadder.com" style=" text-decoration: underline;" id="isPasted">info@damsonmadder.com</a>

If you have not received your order, please check the courier tracking for any additional information on where your delivery may have been securely left. Check any usual designated safe place and ask any nearby neighbours.Please notify us within 7 da

My order has been marked as delivered but I haven't received it - what do I do?

Ordering & Delivery

Shipping & Delivery Policy

How do I get 10% off my first order?

How do I get free shipping?

Does Damson Madder cover duties & taxes in my order?

When will I receive my tracking number?

How do I make changes to my order?

I've received a faulty item, what do I do?

What should I do if I receive the wrong item?

Shipping with InPost

How can I make a return?

How do I exchange an item?

How long do refunds take for returns?

Returning with InPost

Returns

Do you offer a tailoring and repair service?

Our Tailoring Service

How should I care for my garment?

Where are your products designed and made?

Garment Care & Information

How do pre-orders work?

Pre-Order Information

How do I contact your customer care team?

What size should I buy?

I've signed up for the newsletter but I haven't received my discount code?

Restocks

General Queries

My order has been marked as delivered but I haven't received it - what do I do?Updated 5 days ago