Returns

What is your returns policy?

Although we hope you love what you've purchased, sometimes it doesn't work out. If you are not fully satisfied with your order, you may return the items to us within 28 days of your parcel being delivered, provided that items are in their original co

How can I make a return?

How do I exchange an item?

Please use our return portal as normal and select your reason for returning. You will then be prompted to either exchange your size, or shop our website to exchange for a different item. Once you have confirmed the item you wish to exchange for, a ne

Why haven't I received my returns note?

Please note, we no longer provide an enclosed returns slip within your order. All returns must be processed through our portal which can be accessed using the link below:. https://damsonmadder.com/pages/returns.

How long does it take to return an item?

Once your return is received at the warehouse, please allow up to 14 working days for our warehouse team to process your return. Whilst we always strive to process your returns as quickly as possible, sometimes busy periods can cause delays. All refu

Where is my refund?

It can take up to 14 working days from the date we receive your returns parcel for your refund to be processed. There may be some delivery delays with your parcel getting back to us which is why we recommend that you use a tracked service for your re

Can I return more than one item in the same parcel?

Yes! Please lodge both returns in our returns portal and include a note in your package with both of your order numbers. To avoid paying for multiple shipping labels, please lodge a return for the first order in our returns portal and select a return