Although we hope you love what you've purchased, sometimes it doesn't work out. If you are not fully satisfied with your order, you may return the items to us within 28 days of your parcel being delivered, provided that items are in their original co

Although we hope you love what you&apos;ve purchased, sometimes it doesn&apos;t work out. If you are not fully satisfied with your order, you may return the items to us within 28 days of your parcel being delivered, provided that items are in their original condition with tags intact (unless faulty). Sale items must be returned within 14 days of your parcel being delivered.Items must be returned in their original unworn condition with the tags attached for a full refund (excluding our shipping costs). All swimwear must be returned with the hygiene sticker attached.&#xA0;Any items that have been altered through our SOJO tailoring service are strictly non returnable.Please note, we no longer provide an enclosed returns slip within orders. To see more information on returns, please visit <a href="http://Although%20we%20hope%20you%20love%20what%20you&apos;ve%20purchased,%20sometimes%20it%20doesn&apos;t%20work%20out.%20If%20you%20are%20not%20fully%20satisfied%20with%20your%20order,%20you%20may%20return%20the%20items%20to%20us%20within%2028%20days%20of%20your%20parcel%20being%20delivered,%20provided%20that%20items%20are%20in%20their%20original%20condition%20with%20tags%20intact%20(unless%20faulty).%20%20%20Items%20must%20be%20returned%20in%20their%20original%20unworn%20condition%20with%20the%20tags%20attached%20for%20a%20full%20refund%20(excluding%20our%20shipping%20costs).%20All%20swimwear%20must%20be%20returned%20with%20the%20hygiene%20sticker%20attached.%20%20%20Any%20items%20that%20have%20been%20altered%20through%20our%20SOJO%20tailoring%20service%20are%20strictly%20non%20returnable.%20%20Please%20note,%20we%20no%20longer%20provide%20an%20enclosed%20returns%20slip%20within%20orders.%20To%20see%20more%20information%20on%20returns,%20please%20visit%20https://damsonmadder.com/pages/returns." id="isPasted"></a><a data-fr-linked="true" href="https://damsonmadder.com/pages/returns">https://damsonmadder.com/pages/returns</a> &#xA0;To start a return - please use the portal below: <a href="https://damsonmadder.loopreturns.com/#/" style=" text-decoration: underline;">START A RETURN</a> <hr> Return labels are charged as a deduction from the final refund value. We provide free exchanges for orders placed from the UK, EU &amp; US<table style="width: 54%; margin-right: calc(46%);"><thead><tr><th style="width: 33.3404%;">Region</th><th style="width: 32.8721%;">Cost of Return</th><th>Cost of Exchange</th></tr></thead><tbody><tr><td style="width: 33.3404%;">UK Returns</td><td style="width: 32.8721%;">&#xA3;3.50</td><td style="width: 60.7978%; width: 33.3333%;">Free</td></tr><tr><td style="width: 33.3404%;">USA Returns</td><td style="width: 32.8721%;">$20.00</td><td style="width: 60.7978%; width: 33.3333%;">Free</td></tr><tr><td style="width: 33.3404%;">Canada Returns</td><td style="width: 32.8721%;">$40&#xA0;</td><td style="width: 60.7978%; width: 33.3333%;">Shipping Charged </td></tr><tr><td style="width: 33.3404%;">Australia Returns</td><td style="width: 32.8721%;">$50 </td><td style="width: 60.7978%; width: 33.3333%;">Shipping Charged</td></tr><tr><td style="width: 33.3404%; vertical-align: top;"><div>EU Returns</div></td><td style="width: 32.8721%;">&#x20AC;18 </td><td style="width: 60.7978%; width: 33.3333%;">Free</td></tr><tr><td style="width: 33.3404%; vertical-align: top;">ROW Returns</td><td style="width: 32.8721%;">Self purchased</td><td style="width: 60.7978%; width: 33.3333%;">Shipping Charged </td></tr></tbody></table> Please follow the instructions on the returns portal. Please ensure all returned packages are sent with a trackable, insured service that provides you with proof of postage, as we cannot take responsibility for items damaged or lost in transit. Please keep this safe until your refund has been processed.&#xA0; ROW returns will also be required to pay for postage including any duties/taxes to return items back to us and will need to contact your local postal services to make these arrangements. RefundsOnce your return is received at the warehouse, your refund will be processed. All refunds automatically go back to your original method of payment. It can take up to 14 working days to see a refund on your statement. Please note, outbound shipping cost is not included within your return total. Late Or Missing ReturnsOnce your refund has been processed you will receive email notification confirming the receipt of your return. If you haven&#x2019;t received a refund yet, first check your bank account. This can take up to 14 working days. If it&#x2019;s gone over this time, then please contact your card provider and they should be able to help!If you&#x2019;ve done all of this and you still have not received your refund yet, please contact us at <a data-start="1625" data-end="1646" rel="noopener" style=" text-decoration: underline;">info@damsonmadder.com</a> and we&#x2019;ll be more than happy to take a look! <hr> &#xA0;Our Tailoring Service Length too long? Waist not fitting quite right? Skip the return and make it fit.&#xA0;The secret to long-lasting clothing begins with finding your perfect fit. That&#x2019;s why we offer free seamless and high-quality tailoring on our items.&#xA0; Items altered via SOJO are not eligible for return. &#xA0;<a href="https://damsonmadder.com/pages/sojo-landing-page" style=" text-decoration: underline;">FIND OUT MORE</a>

How can I make a return?

Please use our return portal as normal and select your reason for returning. You will then be prompted to either exchange your size, or shop our website to exchange for a different item. Once you have confirmed the item you wish to exchange for, a ne

Please use our <a href="https://damsonmadder.loopreturns.com/#/">return portal&#xA0;</a>as normal and select your reason for returning. You will then be prompted to either exchange your size, or shop our website to exchange for a different item.Once you have confirmed the item you wish to exchange for, a new order confirmation will be generated for the exchanged item and will require payment details to ensure that we can send your item out immediately. Exchanges are free for UK, EU* &amp; US customers and you will not be charged for a shipping label. Please see below the exchange timelines for each region to send your original item back otherwise your card will be charged for the exchanged item.UK: 14 days to return your original itemUS: 28 days to return your original itemEU (Nations within the European Union): 14 days days to return your original itemAustralia: 28 days to return your original itemROW: 28 days to return your original item*Applicable to countries within the European Union only. <a href="https://damsonmadder.loopreturns.com/#/" style=" text-decoration: underline;"></a><a href="https://damsonmadder.loopreturns.com/#/">START AN EXCHANGE</a>

How do I exchange an item?

Once your return is received at the warehouse, please allow up to 14 working days for our warehouse team to process your return. Whilst we always strive to process your returns as quickly as possible, sometimes busy periods can cause delays. All refu

Once your return is received at the warehouse, please allow up to 14 working days for our warehouse team to process your return. Whilst we always strive to process your returns as quickly as possible, sometimes busy periods can cause delays.&#xA0; All refunds automatically go back to your original method of payment. If a payment was partially made with a Gift Card, the Gift Card will take priority in refunding.&#xA0; Please allow 3-5 working days for the funds to appear in your account. Outbound shipping costs are not included within your return total.&#xA0;

How long do refunds take for returns?

To find your nearest locker, pop your postcode into the InPost finder. This can be found at inpost.co.uk/lockers. Most lockers are available 24/7, and can be found at your local supermarket, train station or convenience store. Just make sure to doubl

To find your nearest locker, pop your postcode into the InPost finder. This can be found at <a href="https://inpost.co.uk/lockers" style=" text-decoration: none !important;">inpost.co.uk/lockers</a>. Most lockers are available 24/7, and can be found at your local supermarket, train station or convenience store. Just make sure to double-check if there&#x2019;s space before you drop off your return.InPost aims to deliver all returns within 2-5 working days. You can track your returns <a href="https://inpost.co.uk/tracking" style=" text-decoration: none !important;">using this link</a>.How do I use InPost for my return?<ol><li style="font-size: 16px;">Select InPost to create a QR code. You don&#x2019;t need to print a label to return your parcel&#x2014;simply use the QR code.</li><li style="font-size: 16px;">At the locker, scan the code from your phone.<ul style="font-size: initial;"><li style="font-size: 16px;">If you&#x2019;re at a locker, you will get the option to choose your locker size. For shops, show the staff member your QR code to scan, and hand your parcel over.</li></ul></li><li style="font-size: 16px;">Lastly, pop your parcel inside your locker, or hand it to the staff member.</li></ol>Please remember to put all items from the same order in one parcel. InPost will take care of the labels.The max. parcel size is 41cm x 38cm x 64cm and a maximum weight accepted is 15kg. To avoid any stuck parcels or damaged doors, please don&#x2019;t try to force your parcel in if it&#x2019;s a bit too snug.

Returns

How can I make a return?

How do I exchange an item?

How long do refunds take for returns?

Returning with InPost