If you would like to get in contact with our customer care team, please email info@damsonmadder.com and one of our team members will aim to get back to you within 48 hours. Please always include your order number (beginning with 'DM') in all correspo

If you would like to get in contact with our customer care team, please email <a href="mailto:info@damsonmadder.com" style=" text-decoration: underline;">info@damsonmadder.com</a> and one of our team members will aim to get back to you within 48 hours. P<a href="mailto:info@damsonmadder.com" style=" text-decoration: underline;" id="isPasted">lease always include your order number (beginning with &apos;DM&apos;) in all correspondence</a>, <a href="mailto:info@damsonmadder.com" style=" text-decoration: underline;">and remember to include any images or relevant information to help us resolve your query as soon as possible.</a> Our Customer Care team is available Monday - Friday 9:30am-5:30pm (excluding Bank Holidays).

How do I contact your customer care team?

If you’ve signed up for our newsletter and haven’t received your 10% off discount code first check your Junk folder, although we can assure you it’s not junk sometimes things get lost! If you still haven’t received your code you may have mistyped you

If you&#x2019;ve signed up for our newsletter and haven&#x2019;t received your 10% off discount code first check your Junk folder, although we can assure you it&#x2019;s not junk sometimes things get lost! If you still haven&#x2019;t received your code you may have mistyped your email address - clear your internet cache and relaunch our website to prompt a new sign up box to pop up. If you&#x2019;ve tried both of these options and are still waiting for a code; get in touch with us and we will do our best to resolve this for you.

I've signed up for the newsletter but I haven't received my discount code?

damsonmadder

Contact

Shipping & Delivery Policy

How do I get 10% off my first order?

How do I get free shipping?

Does Damson Madder cover duties & taxes in my order?

When will I receive my tracking number?

How do I cancel or make changes to my order?

How long will my order take to arrive?

My order hasn't arrived, what do I do?

My order has been marked as delivered but I haven't received it - what do I do?

I've received a faulty item, what do I do?

What should I do if I receive the wrong item?

Shipping with InPost

Ordering & Delivery

What is your returns policy?

How can I make a return?

How do I exchange an item?

How long does it take to return an item?

Where is my refund?

Returning with InPost

Returns

Do you offer a tailoring and repair service?

Our Tailoring Service

How should I care for my garment?

Where are your products designed and made?

Garment Care & Information

How do pre-orders work?

Pre-Order Information