We know that the responsibility for limiting our garments' negative impact on the world around us falls squarely on our shoulders, and not on the end consumer. Our clothes are designed and made with longevity in mind and each product should have it's

We know that the responsibility for limiting our garments&apos; negative impact on the world around us falls squarely on our shoulders, and not on the end consumer. Our clothes are designed and made with longevity in mind and each product should have it&apos;s own specific care guide on it&apos;s product page relating directly to it&apos;s unique composition.&#xA0; However, generally there are a few simple things you can do to extend the life cycle of your Damson garments, care for them with minimal impact; and make responsible choices on what to do with those pieces you eventually do part ways with. Wash Less:&#xA0;Spot clean when you can get another wear out of a garment, and always wash full loads. Frequent washing wears clothes out over time; wear it one more time and protect the fibres and colours.Wash Cold: Heating water uses 90% of the energy needed to run a washing machine. Washing clothes at 30 or below not only saves energy, but also protects your garments from shrinking, fading and releasing microfibres.Wash with eco friendly detergent:&#xA0;Traditional detergents and softeners often contain microplastics and environmentally harmful toxins. Switch to an eco-conscious detergent and you might also protect your skin from irritation, and your clothes from harmful chemicals.Wash inside out:&#xA0;A simple but effective way to minimise wear and tear; ensuring the fibre structure on the visible surface is rinsed more gently.Donate or sell on:&#xA0;We hope you&apos;ll never be through with your favourite piece of Damson clothing, but when you are; ensure you donate or sell-on garments that have life left in them, so someone else can enjoy them where you left off.Recycle:&#xA0;If you and your long-loved Damson piece have had a little too much fun together, look up your nearest recycling point or textile bank who will process and recycle clean &amp; dry clothing and textiles for free. You can find specific care instructions for each garment on the product page on our website under the &apos;care instructions&apos; drop down, or on the care label attached to the garment. For more information on our garment composition, you can visit our responsibility page <a href="https://damsonmadder.com/pages/responsibility">here</a>.

How should I care for my garment?

Our factory partners are an extension of our team, and we have worked hard to build strong, long-term relationships with all our global suppliers. We work with twelve key supply partners across Turkey, China and India. We are lucky enough to have a p

Our factory partners are an extension of our team, and we have worked hard to build strong, long-term relationships with all our global suppliers. We work with twelve key supply partners across Turkey, China and India. We are lucky enough to have a part of our team based in Turkey who conduct weekly visits to our factory partners there. Globally, all our factories are audited regularly by a third party, with audits being conducted both semi-announced and unannounced.We believe in full transparency, and as such our factory partners are published on the Open Supply Hub - a collaborative database used by retailers building visibility around their global supply chain. We have mapped out all our Tier 1 and 2 facilities, and are working on publishing Tier 3 and 4 by the end of 2025. We are also signatories to the Transparency Pledge alongside other retailers, to further uphold our values of visibility and transparent business practices.To see more information about our garments and factories, please visit our responsibility page <a href="https://damsonmadder.com/pages/responsibility">here</a>.

Where are your products designed and made?

damsonmadder

Garment Care & Information

Shipping & Delivery Policy

How do I get 10% off my first order?

I've signed up for the newsletter but I haven't received my discount code?

How do I get free shipping?

Does Damson Madder cover duties & taxes in my order?

When will I receive my tracking number?

How do I cancel or make changes to my order?

I've ordered to the wrong address! What do I do?

How long will my order take to arrive?

My order hasn't arrived, what do I do?

My order has been marked as delivered but I haven't received it - what do I do?

I've received a faulty item, what do I do?

What should I do if I receive the wrong item?

Shipping with InPost

Returning with InPost

Ordering & Delivery

What is your returns policy?

How can I make a return?

How do I exchange an item?

Why haven't I received my returns note?

How long does it take to return an item?

Where is my refund?

Can I return more than one item in the same parcel?

Returns

Do you offer a tailoring and repair service?

Our Tailoring Service

How do pre-orders work?

Pre-Order Information

How do I contact your customer care team?

I've emailed a few times but heard nothing back?

Contact