Ordering & Delivery

Shipping & Delivery Policy

UK. FREE Standard delivery for orders over £120. Please note: all services are now sent on a signed for service. FRANCE. FedEx Standard Delivery (1-4 days from dispatch) €21. Damson Madder now covers duties & taxes on all shipments to France. GERMANY

How do I get 10% off my first order?

If it's your first time shopping with us, you can sign up to our mailing list here and receive 10% off your first order of full priced items with us. Plus, you'll be the first to hear about new launches, sales and members exclusive updates. Your disc

I've signed up for the newsletter but I haven't received my discount code?

If you’ve signed up for our newsletter and haven’t received your 10% off discount code first check your Junk folder, although we can assure you it’s not junk sometimes things get lost! If you still haven’t received your code you may have mistyped you

How do I get free shipping?

If you're based in the UK, all orders above £120 qualify for free shipping. If you're based in the US, all orders over $250 quality for free shipping.

Does Damson Madder cover duties & taxes in my order?

We cover duties & tariff fees for all US orders. Tax is calculated at checkout and the final price displayed will be the only price you pay. We cover duties & taxes for the following European countries:. You can find more shipping information and pri

When will I receive my tracking number?

Once your item has been dispatched from our warehouse, you will receive an email directly with the tracking number from your selected carrier. All shipping updates will be sent to you in this way. If you need to make changes to your delivery destinat

How do I cancel or make changes to my order?

Once your order has been placed we cannot guarantee that any cancellations or amendments can be made. Please get in contact with our team as soon as possible and we will do our best to cancel or amend your order if it has not yet been processed. You

I've ordered to the wrong address! What do I do?

Once orders have been processed we cannot amend or change any shipping details. We are not liable for parcels sent to incorrect addresses. Please get in touch with us as soon as possible and we will do our best to try to resolve your issue.

How long will my order take to arrive?

For delivery information to your chosen region, please see our delivery page here. We process orders Monday - Friday excluding UK Bank holidays. Next Day Delivery is not 100% guaranteed and we cannot be held accountable for late deliveries that are o

My order hasn't arrived, what do I do?

If your order is taking longer than the time specified on our page here please check the tracking number provided in your shipping confirmation email to see if there are any status updates on your parcel regarding courier delays. If you have not rece

My order has been marked as delivered but I haven't received it - what do I do?

Please get in touch with our Customer Care team and we will look into this for you! You can email us at [email protected] - Please notify us within 7 days of your tracking being marked as delivered otherwise you might not be liable for full compe

I've received a faulty item, what do I do?

If you’ve received a faulty item, please email our team at [email protected]. Please include images of the fault, your order number and any relevant information to help us resolve your query as soon as possible.

What should I do if I receive the wrong item?

If you’ve received an incorrect item, please email our team at [email protected]. Please include images of the item you have received and your order slip. Please also include your order number and any relevant information to help us resolve your

Shipping with InPost

When you select InPost at checkout, they will let you know when your parcel arrives at your chosen location. You can find tracking details in the InPost app, or check your inbox for an email from InPost where there's a link to track your parcel. To o

Returning with InPost

To find your nearest locker, pop your postcode into the InPost finder. This can be found at inpost.co.uk/lockers. Most lockers are available 24/7, and can be found at your local supermarket, train station or convenience store. Just make sure to doubl