Ordering & Delivery

Shipping & Delivery Policy

Please note that all advised shipping time frames are following dispatch. United Kingdom. Important information about Next Day Delivery:. Next Day Delivery does not cover the following postal areas and will extend to a 1-3 day service: AB, BT, DD9,10

How do I get 10% off my first order?

If it's your first time shopping with us, you can sign up to our mailing list here and receive 10% off your first order of full priced items with us. Plus, you'll be the first to hear about new launches, sales and members exclusive updates. Your disc

How do I get free shipping?

If you're based in the UK, all orders above £120 qualify for free shipping. If you're based in the European Union, all orders over €200 and for US, all orders over $250 quality for free shipping.

Does Damson Madder cover duties & taxes in my order?

We cover duties & tariff fees for all US orders. Tax is calculated at checkout, and the final price displayed will be the only price you pay. We cover duties & taxes for all current European Union regions (EU). You can find more shipping information

When will I receive my tracking number?

Once your item has been dispatched from our warehouse, you will receive an email directly with the tracking number from your selected carrier. All shipping updates will be sent to you in this way. If you need to make changes to your delivery destinat

How do I cancel or make changes to my order?

Once your order has been placed you will receive an order confirmation - included there will be a link to make any changes to your order. You have 15 minutes from the time your order is placed to make these changes. These edits include:. - Updating y

My order has been marked as delivered but I haven't received it - what do I do?

If you have not received your order, please check the courier tracking for any additional information on where your delivery may have been securely left. Check any usual designated safe place and ask any nearby neighbours.Please notify us within 7 da

I've received a faulty item, what do I do?

If you’ve received a faulty item, please email our team at [email protected]. Please include images of the fault, your order number and any relevant information to help us resolve your query as soon as possible.

What should I do if I receive the wrong item?

If you’ve received an incorrect item, please email our team at [email protected]. Please include images of the item you have received and your order slip. Please also include your order number and any relevant information to help us resolve your

Shipping with InPost

When you select InPost at checkout, they will let you know when your parcel arrives at your chosen location. You can find tracking details in the InPost app, or check your inbox for an email from InPost where there's a link to track your parcel. To o