If you would like to get in contact with our customer care team, please email info@damsonmadder.com and one of our team members will aim to get back to you within 48 hours. Please always include your order number (beginning with 'DM') in all correspo

If you would like to get in contact with our customer care team, please email <a href="mailto:info@damsonmadder.com" style=" text-decoration: underline;">info@damsonmadder.com</a> and one of our team members will aim to get back to you within 48 hours. P<a href="mailto:info@damsonmadder.com" style=" text-decoration: underline;">lease always include your order number (beginning with &apos;DM&apos;) in all correspondence</a>, <a href="mailto:info@damsonmadder.com" style=" text-decoration: underline;">and remember to include any images or relevant information to help us resolve your query as soon as possible.</a> Our Customer Care team is available Monday - Friday 9:30am-5:30pm (excluding Bank Holidays).

How do I contact your customer care team?

Please note, due to the way our systems operate, replying to an existing email or sending multiple emails will push your original email to the back of the queue. Our customer service team will get back to you as quickly as possible but sometimes resp

Please note, due to the way our systems operate, replying to an existing email or sending multiple emails will push your original email to the back of the queue. Our customer service team will get back to you as quickly as possible but sometimes response times can be delayed due to high email volumes.

I've emailed a few times but heard nothing back?

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Contact

Shipping & Delivery Policy

How do I get 10% off my first order?

I've signed up for the newsletter but I haven't received my discount code?

How do I get free shipping?

Does Damson Madder cover duties & taxes in my order?

When will I receive my tracking number?

How do I cancel or make changes to my order?

I've ordered to the wrong address! What do I do?

How long will my order take to arrive?

My order hasn't arrived, what do I do?

My order has been marked as delivered but I haven't received it - what do I do?

I've received a faulty item, what do I do?

What should I do if I receive the wrong item?

Shipping with InPost

Returning with InPost

Ordering & Delivery

What is your returns policy?

How can I make a return?

How do I exchange an item?

Why haven't I received my returns note?

How long does it take to return an item?

Where is my refund?

Can I return more than one item in the same parcel?

Returns

Do you offer a tailoring and repair service?

Our Tailoring Service

How should I care for my garment?

Where are your products designed and made?

Garment Care & Information

How do pre-orders work?

Pre-Order Information